Question 1

Can I book online?

Accepted Answer

No. You request a quote online, we call you to talk it through, and then you accept the quote. That way the price fits your home before anything is booked.

Question 2

Why do you call before confirming a quote?

Accepted Answer

Every home and garden is different. A short call lets us ask the right questions and agree a price that fits the job.

Question 3

When do I pay?

Accepted Answer

Payment is arranged directly with us after you accept your quote. We do not take card payments through the website and never ask for card details online.

Question 4

Do I need to be home?

Accepted Answer

That is up to you. If you will not be home, let us know when we call how to get into your property. Access details stay private to the person doing the job.

Question 5

Do you bring your own equipment and products?

Accepted Answer

Yes. We bring all the equipment and products we need, so there is nothing for you to supply.

Question 6

Are your people police-checked and insured?

Accepted Answer

Yes. Everyone who comes to your home has a police check, and we are fully insured.

Question 7

Are there any hidden fees?

Accepted Answer

No. Your quote shows the full price, including GST. If the job changes, we agree any new price with you before doing the work.

Question 8

What if I am not happy with the job?

Accepted Answer

Tell us. Every job comes with 100% satisfaction guaranteed: if you are not happy with the work, we do it over again for free.

Question 9

Which suburbs do you cover?

Accepted Answer

We work in Melbourne. Check the service areas page, or request a quote and we will tell you when we call.

Question 10

Do you clean offices and shops?

Accepted Answer

Yes. Commercial cleaning covers offices, studios and small shops, scheduled around your hours.

Question 11

Do you do end of lease cleaning?

Accepted Answer

Yes, and it comes with a bond back guarantee. If your agent is not satisfied with the clean and holds your bond, we come back and clean it again at no cost.

Question 12

Can I change or cancel a booking?

Accepted Answer

Yes. Call us as early as you can. Cancellation terms are set out in your quote.

Questions and answers